Service Design crash course

Date to be confirmed
London
Beginners–Intermediate
£159 + VAT

What's on

A short, practical & affordable workshop on service design run by a professional designer. You'll leave with plenty of knowledge on how to use service design in your company or project and how to connects the dots between different parts of the business.

  • what is service design
  • differences with product design
  • how to map process with service blueprints
  • relationship between experience mapping, journey mapping and service blueprints
  • align users and employees’ needs to company processes
  • streamline processes to save money and deliver great experiences
  • identify opportunities to improve and create a strategy map
  • book recommendations
  • live QnA

Who runs it

The School of UX speaker Andrea Caporale

This course is run by Andrea Caporale. He is Senior UX Designer at Microsoft and in the last 10 years has worked at Foolproof, UAL and the United Nations.

What's included

Live video & real-time interaction when remote
Hands-on exercises
individual & group
Signed certificate
upon completion
Handouts & slides
printed & digital
Q&A session
with experienced designer
Books & tools recommendations
Career advice
portfolio & job tips
One-to-one mentoring
(bookable separately)

Our 3000+ students come from different backgrounds and countries

Complete beginners, graphic / UX / UI designers, developers, PMs, BAs, marketers. From big companies and startups to independent freelancers – read student reviews

Our venue is just 5 minutes from central London

Our courses are run at Canada Water Library in London SE16 7AR. It's right outside Canada Water tube station, 5 minutes by tube from London Bridge.

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