Service Design crash course

Date to be confirmed
London
Beginners–Intermediate
£159–£159 + VAT

What's on

A short, practical & affordable workshop on service design run by a professional designer. You'll leave with plenty of knowledge on how to use service design in your company or project and how to connects the dots between different parts of the business.

  • what is service design
  • differences with product design
  • how to map process with service blueprints
  • relationship between experience mapping, journey mapping and service blueprints
  • align users and employees’ needs to company processes
  • streamline processes to save money and deliver great experiences
  • identify opportunities to improve and create a strategy map
  • book recommendations
  • live QnA

Who runs it

The School of UX speaker Andrea Caporale

This course is run by Andrea Caporale. He is Senior UX Designer at Microsoft and in the last 10 years has worked at Foolproof, UAL and the United Nations.

What's included

Live video & real-time interaction (when remote)
Hands-on exercises individual & group
Signed certificate upon completion
Handouts & slides printed & digital
Q&A with an expert designer
Books & tools recommendations
Career advice to help you grow (day 5)
Private mentoring
(extra fee)

Our 2000+ students come from different backgrounds and countries

Complete beginners, graphic / UX / UI designers, developers, PMs, BAs, marketers. From big companies and startups to independent freelancers. Read their reviews

Our venue is just 5 minutes from central London

Our courses are run at Canada Water Library in London SE16 7AR. It's right outside Canada Water tube station, 5 minutes by tube from London Bridge.

Our tutors are professional designers
with 15+ years of experience

They've been working with FTSE 100 companies and have plenty of industry insights to share with you. Read more about us

Other courses

1–3 Jun 2020, 13:00–18:00
£159–£459
Beginners–Intermediate
Professional designer will teach fundamentals of UX research to prototyping UI in Figma & XD.
15–19 Jun 2020, 13:00–18:00
£159–£699
Beginners–Intermediate
Our most comprehensive course, where we cover an entire UX design process and provide career advice.
6–9 Jul 2020, 13:00–18:00
£159–£599
Beginners–Intermediate
In 4 days we'll cover UX research, UI principles, prototyping in Sketch, Figma, InVision & HTML/CSS.

Huge thanks – you've been helpful!

Your feedback helps us make our website better for you.

Did you find everything you needed on this page?