Service Design

2 September 2019, 13:00–18:00
London SE16 7AR
Beginners–Intermediate
10–12 students

Who runs it

The School of UX speaker Andrea Caporale

This course is run by Andrea Caporale. He is Senior UX Designer at Microsoft and in the last 10 years has worked at Foolproof, UAL and the United Nations.

What's on

A short, practical & affordable workshop on service design run by a professional designer. You'll leave with plenty of knowledge on how to use service design in your company or project and how to connects the dots between different parts of the business.

  • Signed certificate upon completion
  • Handouts & slides printed & digital
  • Live QnA with a professional designer
  • Books & tools recommendations
  • Hands-on exercises: individual & group
  • Tea, coffee, fruit and sweet treats

What You'll Learn

  • what is service design
  • differences with product design
  • how to map process with service blueprints
  • relationship between experience mapping, journey mapping and service blueprints
  • align users and employees’ needs to company processes
  • streamline processes to save money and deliver great experiences
  • identify opportunities to improve and create a strategy map
  • book recommendations
  • live QnA

Our students come from different backgrounds

Everyone is welcome. Over 2000 students from different backgrounds and companies attended our courses — complete beginners, graphic designers, UX & UI designers, developers, PMs, BAs, marketers. Logos of the companies our students have come from

Our tutors are experienced designers

Our tutors are professional UX & UI Designers with 15+ years of experience working with FTSE 100 companies. We brought affordable UX education to 2000+ people since 2016 through mentoring, courses and conferences:

Our venue is just 5 minutes from central London

Our courses are run at Canada Water Library in London SE16 7AR. It's right outside Canada Water tube station, 5 minutes by tube from London Bridge.