Mapping User Journeys in UX Design course

Date to be confirmed
£159 + tax

What's on

A short, practical & affordable weekend course on how to map user journeys in UX design run by professional designers.

We'll have an interactive session where you will work in a collaborative environment to flesh out end-to-end customer journeys based on a specific brief. By the end of the workshop you will have a high level understanding of:

  • How and when to create customer journeys
  • How to identify core customer needs
  • Empathy mapping
  • Basic understanding of pen portraits
  • Book recommendations
  • Lots of QnA

At the end of the session we'll have a round table discussions on learnings and you will be given valuable advice on how to use this effectively going forward in design workshops at work and with your clients.

    Who runs it

    The School of UX speaker Chandrika Kumari

    This course is run by a professional UX designer Chandrika Kumari with 10 years of experience in design for retail, financial and travel sectors, working in companies like Sky, The BIO Agency and The Times Group.

    What's included

    Live video & real-time interaction when remote
    Hands-on exercises
    individual & group
    Signed certificate
    upon completion
    Handouts & slides
    printed & digital
    Q&A session
    with experienced designer
    Books & tools recommendations
    Career advice
    portfolio & job tips
    One-to-one mentoring
    (bookable separately)

    Our 3000+ students come from different backgrounds and countries

    Complete beginners, graphic / UX / UI designers, developers, PMs, BAs, marketers. From big companies and startups to independent freelancers – read student reviews

    Our venue is just 5 minutes from central London

    Our courses are run at Canada Water Library in London SE16 7AR. It's right outside Canada Water tube station, 5 minutes by tube from London Bridge.

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